1. Agreement to these terms
By accessing nhithuongthu.online, requesting a quote, or engaging Nhithuongthu Pty Ltd (“we”, “us”, “our”), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. Our services
We provide import, export and trading services, including sourcing, freight coordination, customs documentation assistance and supplier liaison. The specific scope, timelines and fees for any engagement will be set out in a written quote or service agreement agreed between the parties.
3. Quotes and orders
- Quotes provided through our website or by email are estimates valid for 30 days unless otherwise stated.
- An order is only accepted once we confirm it in writing.
- International freight rates, duties and currency exchange rates may change before confirmation; we will notify you of any material change before proceeding.
4. Pricing and payment
- All prices are quoted in Australian dollars (AUD) unless stated otherwise, and exclude GST unless indicated.
- Payment terms are specified in each quote or invoice. Late payments may attract reasonable administration fees as permitted by law.
- Third-party costs such as duties, port charges and carrier surcharges are passed through at cost where applicable.
5. Delivery, risk and title
Delivery timelines are estimates only and depend on carriers, customs authorities and other third parties. Risk in goods passes in accordance with the agreed Incoterms 2020 rules for each shipment. Title may be retained by the relevant supplier until payment is received in full.
6. Customs and compliance
- You are responsible for providing accurate information about goods, including classification, value and any permits or licences required.
- We are not liable for delays, seizures or penalties arising from incorrect or incomplete information supplied by you.
- All trading is conducted in accordance with Australian customs law, biosecurity requirements and applicable international trade sanctions.
7. Consumer guarantees and Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For services, we warrant they will be provided with due care and skill and be reasonably fit for purpose where that purpose was made known to us.
8. Limitation of liability
To the maximum extent permitted by law, our liability for any claim arising out of or connected to our services is limited, at our option, to the resupply of the services or the cost of having the services supplied again. We are not liable for indirect or consequential loss, including loss of profits or business opportunity, except where such limitation is prohibited by law.
9. Force majeure
We are not liable for delays or failures in performance caused by events beyond our reasonable control, including natural disasters, port closures, industrial action, government restrictions or carrier failures.
10. Website use and intellectual property
- Content on this website is provided for general information only and does not constitute trade, financial or legal advice.
- All text, branding and material on this site remain the intellectual property of Nhithuongthu Pty Ltd unless otherwise credited.
- You may not reproduce, scrape or republish our content without prior written permission.
11. Privacy
Our collection, use and handling of personal information is described in our Privacy Policy, which forms part of these terms.
12. Governing law
These terms are governed by the laws of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the Commonwealth of Australia.
13. Changes to these terms
We may update these Terms of Service from time to time. The current version will always be published on this page with a revised “last updated” date. Continued use of our website or services after changes are published constitutes acceptance of the updated terms.
14. Contact
Questions about these terms can be sent to ceo@nhithuongthu.online, or via our contact page. Nhithuongthu Pty Ltd, ABN 65 7 02 56 1 279, Melbourne VIC, Australia.